Shipping policy

Shipping and Delivery Policy – MELYA

Last updated: July 14, 2026

1. Processing Times

All orders are processed within a maximum of 48 business hours after payment confirmation. No shipments are made on weekends or public holidays.

2. Delivery Times

Once an order has been shipped, average delivery times are 5 to 8 business days. These times may vary depending on the delivery address, the carrier, and exceptional circumstances beyond our control (e.g., customs, strikes, severe weather).

3. Carriers

Shipments are handled by our logistics partners:

• Canada: Canada Post, UniUni, IntelCom, PDN Express
• United States: hen DHL Express, FedEx, UPS
• United Kingdom, Australia, and New Zealand: local carriers depending on the destination

MELYA cannot be held responsible for delays caused by carriers.

4. Delivery Areas

• Canada
• United States
• United Kingdom
• Australia
• New Zealand

5. Shipping Costs

Free shipping on all orders, to all destinations.

6. Order Tracking

Once your order has been shipped, a tracking number will be sent to you by email. It allows you to track your package in real time.

7. Exceptional Delays

In the event of exceptional circumstances (natural disasters, logistics disruptions, customs delays), delivery times may be extended. In such cases, MELYA is committed to notifying the customer by email as soon as possible.

8. Delivery Issues

If an order has not been received within a reasonable time after shipment, the customer is invited to contact our customer service team at: support@melyaskin.co

We are committed to finding an appropriate solution (reshipment or refund, depending on the situation).