Refund policy

RETURN AND REFUND POLICY – MELYA

Last updated: July 14, 2026

1. Timeframe for Submitting a Request

You have 30 days from the date of delivery to submit a refund request. No requests will be accepted after this period.

2. Eligibility Requirements

For hygiene and safety reasons, we no longer accept physical returns of cosmetic products. Requests are processed according to the following rules:

If a single product was purchased: If the product has been opened or tested, a refund of up to 50% may be applied.
If multiple products were purchased: Only unopened products are eligible for a refund. Any opened or used product in an order containing multiple items is not refundable.

Photos of the product and of its application on the skin may be requested to validate the claim.

3. How to Submit a Request

To submit a refund request, please contact us at:
📧 support@melyaskin.co

Please include:

Your order number
The name used at the time of purchase
The reason for your request
A photo of the products received
A photo showing the product applied on your skin (to verify usage and prevent fraudulent claims)

Our customer service team will respond within 24 to 48 business hours.

4. Refund Terms

Refunds are issued to the original payment method.
Shipping costs are non-refundable.
The refund amount will depend on the condition of the product, in accordance with the terms described above.
Refund processing takes 2 to 5 business days after approval.

5. Items Excluded from Refunds

Requests submitted more than 30 days after delivery
Opened products in an order containing multiple items
Requests deemed abusive or fraudulent

6. Satisfaction Guarantee

MELYA offers a 30-day peace-of-mind guarantee, allowing you to contact us if the product does not meet your expectations. The solutions offered (full or partial refund) depend on the condition of the product and the number of items purchased, in accordance with our refund policy.

7. Support

For any questions, contact us at:
support@melyaskin.co